Harare residents have raised concern over the ZESA billing system and high tariffs being charged by the power utility, taking into account the increased power outages currently experienced.Â
With the increase in load shedding, which ZESA has attributed to operational challenges being faced at Hwange Power Station, residents in Harare say they are disappointed by the fact that their electricity bills have not decreased despite increased power cuts.
â€œThe bills are alarmingly high and we wonder whether ZESA really considers the amount of power consumed by a household per given month. They have not been visiting our areas to check the meter reading, meaning that the power utility uses estimates in charging us,â€ said one Highfield resident.
However, ZESA Public Relations Manager, Mr Fullard Gwasira denied that the power supplierâ€™s bills are based on estimates.
He attributed the high electricity bills to lack of implementation of energy saving methods by consumers as the winter season is associated with high electricity demand.
â€ZESA bills are now being recorded from actual recordings and not estimates. What seems to be the problem with exorbitant bills is the consumersâ€™ usage of electricity as you will find out that most gadgets will be unnecessarily switched when not in use,â€ he said.
A survey by ZBC News also revealed that while the country is being encouraged to employ energy serving methods, the Harare City Council in most suburbs does not switch off street lights during day time thus contributing hugely to high electricity demand.
Since the introduction of the multi-currency system in 2008, ZESA billing system has been criticised by consumers who say the rates are too high and are based on estimates.Â