The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has kicked off the consumer education and awareness campaigns that seek to enhance knowledge on the rights of consumers in the telecommunications sector.
The programme started in Tsholotsho, Matebeleland North Province and is set to spread to other provinces around the country.
The education and awareness campaigns are being held a time when consumers have been facing various challenges with their service providers which include loss of airtime, uncompetitive behaviour as well as advertising of products and services which are not available.
The campaigns are also being held to raise awareness that while consumers have rights, they also have a responsibility to use information communication technologies (ICTs) in a decent manner.
POTRAZ Public Relations Manager, Mrs Sibonginkosi Muteyiwa said the campaigns are also being held to blend consumer knowledge with the opening of information centres around the country so that they do not abuse ITC services.
“The President is passionate about ICTs and these services being accessible to all Zimbabweans regardless of their location, specifically those areas in the peripheries of the country. He actually emphasised to us that we must make sure that consumers are made aware of their rights and responsibilities and the fact that they are supposed to use ICTs responsibly,” she said.
Some of the people who attended the campaign expressed satisfaction with the programme which has enhanced knowledge about their rights as consumers.
The Postal and Telecommunications Act of 2000 requires the regulatory authority to ensure that consumers of such services are protected and made aware of their rights and responsibilities.
The awareness campaigns are expected to be running until the end of the year.