cellphone.jpgThe Post and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) says it has intensified customers protection measures from market abuse and is hopeful the introduction of the per-second billing system will protect customers from being overcharged.

 

The local telecommunications regulatory authority comments come at a time customers continue to raise concern over unreliable network and unfriendly call billing system which has seen most mobile phone users paying an average of twenty five cents per minute.

 

POTRAZ Director General Engineer Charles Sibanda said the increased competition among mobile operators should be augmented by monitoring mechanisms to protect customers from market abuse and expressed hope that the enforcement of the per second billing system will protect customers from being overcharged.

 

Engineer Sibanda said : “As a regulatory authority we are just here to create a conducive environment for the operators but to protect customers from market abuse and currently we have intensified efforts to protect customers from market abuse.

 

Of the three local mobile operators Telecommunications NetOne has already complied with the per-second billing while the other two operators are in the process of doing so.

 

Telecommunications Operators Association of Zimbabwe (TOAZ) Chairman Mr. Reward Kangai attributed regular interruptions to inconsistent power supply and assured customers that the operators are working on averting the challenges through the increased installation of generators.

 

“We are aware of the challenges and we are current working on solving them. You will see to it that the operators have resorted to the increased use of generators as a measure to deal with constant call drops due to unreliable power supply,” said Mr Kangai.

 

The increased monitoring and creation of a favorable environment for mobile operators by the regulatory authority is expected to ensure that the telecommunications industry achieves the anticipated market penetration rate of over 40% in the next four years.