Industry and commerce have raised concern over the continuous electricity payment glitches which are costing them business opportunities as well as loss of productive time while spending hours in queues to purchase electricity.
The advent of digital transacting methods in Zimbabwe a few years ago brought with them the need to ensure efficient systems of businesses in line with global standards.
However, with electricity payments being exposed to challenges in the past three weeks, questions are being raised over commitment by regulatory authorities in ensuring smooth and convenience to the customers in line with the ease of doing business reforms.
The ZBC News today gathered that consumers are still struggling to access tokens from third party vendors due to technical challenges at the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), a subsidiary of power utility, ZESA Holdings.
“All is not well and we are really not happy over what is happening. It is almost three weeks but the system is still not working,” said one customer.
Contacted for comment, ZESA Holdings Spokesperson, Mr Fullard Gwasira said a team of external experts is in the country to solve the electricity third party token payment challenges.
“We are aware of the challenges consumers are facing but the situation is being controlled and we expect everything to return to normalcy in the next few days,” he said.
While the government has assured industry and commerce of increased power supplies, economists warn that failure to solve the electricity third party payment challenges might hinder socio- economic development in the future.