Mutare residents have threatened to sue their local authority over poor service delivery.
The residents claim the service being received is not equivalent to the charges and have given the city fathers until Monday to address their concerns.
The United Mutare Residents and Ratepayers’ Trust is demanding that council re-engages consultants to revamp the finance and administration department for efficiency and effectiveness.
They are also demanding that refuse be collected, burst pipes be attended to promptly, roads be rehabilitated and that portable water be availed in all suburbs.
United Mutare Residents and Ratepayers’ Trust programmes coordinator Mr Edson Dube says they are not happy that council officials seem not to take residents seriously by failing to attend meetings aimed at dialoguing over their concerns.
“We need to have the Mutare City Council working on the ease of doing business to enhance operations. Some residents have been paying council their dues diligently and we feel that these should be reciprocated by service delivery,” he said.
Representing council Chairman of the Finance Committee and Mutare Ward 10 Councillor, Mr Kenneth Kagoro revealed they have been hamstrung by bureaucracy to purchase equipment with the disbursements of funds in batches affecting works especially on roads.
“As a council we also have our hands tied in terms of acquisition of key equipment such as refuse trucks. We have been trying our best to ensure that we provide the services that residents require,” Mr Kagoro said.
The Mutare residents say despite having outlined their grievances to council the lack of urgency has been disturbing.
The Mutare City Council is also citing a $49 million debt by residents as hampering operations.