Government departments have been urged to put in place effective complaints handling mechanisms in order to improve service delivery.
This came out at a complaints and evaluation workshop convened by the Office of the President and Cabinet (OPC) in Harare today where various government departments made presentations on complaints handling mechanisms.
Senior Principal Director in the Department of Public Affairs and Knowledge in the Office of the President and Cabinet, Ambassador Mary Mubi said a robust mechanism of gathering complaints and responding to them is key in upholding the principle of government responsiveness as demanded by good governance in service delivery.
Various government departments and organisations made presentations on measures they have put in place to promote effective complaints handling mechanisms.
Following complaints raised on the legality of the use of spikes by police, Zimbabwe Republic Police (ZRP) National Spokesperson, Senior Assistant Commissioner Charity Charamba said spikes are used worldwide as part of tools of trade to deal with criminals and motorists who wilfully try to run away from the law enforcement organisation.
Also present was the Registrar General, Cde Tobaiwa Mudede who gave an insight into complaints handling mechanisms in his department.
Most progressive organisations make use of complaints handling mechanisms to improve their operations by taking advantage of feedback from the public.