The Minister of Information, Publicity and Broadcasting Services Cde Monica Mutsvangwa was the guest speaker at the Service Excellence Awards

Thirty four local companies scooped awards in different categories at the Service Excellence Awards held in the capital.

The 7th edition of the Service Excellence Awards jointly hosted by the Contacts Centre Association of Zimbabwe (CCAZ) and Chartered Institute of Customer Management were held in Harare with a number of winners appreciating and emulating the recognition.

CCAZ President Mr Jeff Phiri spoke highly of the awards saying they are meant to promote customer service excellence culture in Zimbabwe.

“The recent result of the national survey where the CSI declined by 11.8 percent indicate that we still have a long way to go. I believe the future is bright,” said Mr Phiri.

Guest speaker at the event, the Minister of Information, Publicity and Broadcasting Services Cde Monica Mutsvangwa said a strong culture of customer service has become widely accepted as one of the fundamental strengths that Zimbabwe must continue to nurture and develop.

“Customer service standards in the country have over the years risen to new heights and this is largely due to the tremendous efforts by CCAZ and similar partner organisations,” she said.

As the 2018 curtain comes to an end, many companies are recognising the work done by their workers through award-giving ceremonies.